shopping guide

Purchasing at VIVO ONLINE SHOP

About payment method

  • credit card payment
  • Paypal Express checkout

* If there is a suspicion of fraudulent use when using the above payment methods, we will cancel the order and issue a refund without prior notice.

About shipping to overseas

Postage will be added to the displayed total amount.
10% consumption tax will be exempted from Japanese consumption tax at checkout.

We will ship by EMS (international speed mail).

Shipping costs will vary depending on the weight of your order and will be displayed at checkout.

Price list (unit: Yen)

weight China, South Korea, Taiwan Asia (excluding China, South Korea and Taiwan) Oceania, Canada, Mexico, Middle East, Europe United States (including overseas territories such as Guam) Latin America (excluding Mexico) Africa
up to 500g 1,450 1,900 3,150 3,900 3,600
501-600g 1,600 2,150 3,400 4,180 3,900
From 601 to 1000g 2,200 3,150 4,400 5,300 5,100

・Customs duties

The goods you purchase may be subject to customs duties and other import duties and customs fees upon clearing customs in the receiving country.
These costs will be borne by the recipient, so please pay directly to the delivery company or customs broker at the time of delivery.
Please note that the rules regarding taxes and customs fees differ from country to country, so please contact the customs office of the receiving country for details.

Your order will normally be shipped within 7 days after you receive the order confirmation email.
Delivery may be delayed if orders are concentrated. Thank you for your understanding.

About returns and exchanges

We do not accept cancellation of orders due to customer convenience after ordering.

We will accept returns and exchanges only in the event of damage, defects, or misdelivery upon arrival of the product.

Please note that even if the product is unopened, if 8 days have passed since the product was delivered, we cannot accept returns or exchanges under any circumstances.

*If the product arrives after 8 days after delivery, the customer will be responsible for the shipping fee associated with returning the product.

All of the following conditions must be met for the above returns or exchanges.
(1) The product for which the return or exchange is desired has not been used.

(2) Please return the product's accessories, attachments, invoices, etc. in the same condition as when they were delivered.
(3) Anything else specified by us.

Even within 7 days, we cannot accept returns (refunds) or exchanges for products that fall under the following categories.
(1) Products that have been used even once
(2) Products that have been soiled or damaged due to customer negligence
( 3 ) When the product package, etc. is defaced, damaged, lost, or discarded

Inquiries about orders and products

Please contact us by phone or e- mail for inquiries about orders and products. We will get back to you within 24 hours.

Online Division (Reception hours: Mon-Fri 10 : 00-17:00 )


・Phone: +81-92-737-2221

Inquiries For product inquiries, please use the "Contact Us" form on the product page.

We will contact you after confirming the contents.

About withdrawal of membership registration

Please contact us at after filling in the email address and name you wish to withdraw from. After confirming the contents, we will process the withdrawal here.